Mutual Banking Code of Practice

For easy reference, the new Mutual Banking Code of Practice has been broken down into 10 key promises that all accredited credit unions and mutual building societies must adhere to. The 10 key promises are:

1. We will be fair and ethical in our dealings with you
2. We will focus on our members
3. We will give you clear information about products and services
4. We will be responsible lenders
5. We will deliver high customer service and standards
6. We will deal fairly with any complaints
7. We will recognise member rights as owners
8. We will comply with our legal and industry obligations
9. We will recognise our impact on the wider community
10. We will support and promote this Mutual Banking Code of Practice

Mutual Banking Code of Practice document (pdf).

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